Built for Australian businesses
Our infrastructure stores your data in Australia and gives you clear visibility into how it's handled, with no vague promises.
Australian Data Residency
Call transcripts, appointment details, and business data are stored at rest in Sydney, Australia, on SOC 2 Type II certified managed infrastructure. Your records stay in Australia.
Sydney Region Hosting
The Phondo app and API run in our Australian region for fast, reliable, low-latency access for Australian users.
End-to-End Encryption
TLS 1.3 encryption in transit. AES-256 encryption at rest. Your transcripts and business data are protected at every stage.
Transparent AI Processing
Natural conversations are powered by leading speech and language AI. That real-time processing is performed by vetted providers under commercial terms that prohibit training on your data. We're transparent about the providers involved and where your data is handled, and the full list is available on request.
Security & data handling
We take security seriously so you can focus on your patients, clients, and customers.
- Call transcripts and business data stored at rest in Sydney, Australia
- Built to support your obligations under the Australian Privacy Act 1988
- Row-Level Security isolates every organisation's data
- Real-time voice AI is processed by vetted providers under commercial terms that prohibit training on your data
- AI processing may occur outside Australia; we disclose the providers involved and where your data is handled
- State-aware call recording consent, so your callers are always informed
- Encryption in transit (TLS 1.3) and at rest (AES-256)
- Hosted on SOC 2 Type II certified managed infrastructure
Read the full detail in our Privacy Policy, including where your data is stored and processed.
Trusted by regulated industries
Australian data residency isn't just a feature; it's a requirement for many industries. We're built to help you meet it, and we're honest about the trade-offs.
Medical & Dental
Patient records are stored in Australia, with call recording consent handled per state rules. We're transparent about the AI that powers conversations, which is important context for your AHPRA and privacy obligations.
Legal Practices
Client matter details are stored in Australia and isolated per firm with row-level security. We disclose exactly how conversations are processed so you can meet your confidentiality obligations.
Financial Services
Conversation data is stored in Australia. We provide the transparency on data handling and sub-processors that APRA- and ASIC-regulated firms expect.
Government & Education
Australian data storage supports procurement requirements around data residency. Talk to us about your specific sovereignty needs.