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Phondo

Privacy Policy

Last updated: July 2026

1. Introduction

Phondo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist service.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, business name, and payment information.

Call Data

When calls are processed through our service, we may collect:

  • Phone numbers (caller and recipient)
  • Call recordings (if enabled)
  • Call transcripts
  • Call duration and timestamps

Usage Data

We automatically collect information about how you interact with the Service, including pages visited, features used, and error logs.

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain the Service
  • Process transactions and send billing notifications
  • Improve and personalize the Service
  • Send you updates and marketing communications
  • Respond to your comments and questions
  • Monitor and analyze usage patterns

4. Data Sharing

We may share your information with:

  • Service Providers: Third-party vendors who help us operate the Service (e.g., cloud hosting, payment processing, voice AI)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Where Your Data Is Stored and Processed

Your account data, call transcripts, and business information are stored at rest in Australia, in our Sydney region.

However, some of your information is processed by trusted third-party providers that may store or process data outside Australia, including in the United States. In particular:

  • Voice AI: the real-time speech and language models that power each conversation
  • Telephony: call transport and any call recordings (handled by our telephony provider)
  • Payments and monitoring: payment processing and error/performance monitoring

We put contractual protections in place with these providers, including terms that prohibit them from using your data to train their models. By using the Service, you consent to this overseas processing. This disclosure is made consistent with Australian Privacy Principle 8. We do not claim that your data never leaves Australia; we aim to be transparent about exactly where it is handled. Contact us at privacy@phondo.ai for our current list of sub-processors.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest (AES-256), and row-level isolation of each organisation's data. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Call recordings are retained according to your settings, with a maximum retention period of 90 days unless otherwise configured.

8. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Export your data in a portable format

9. Cookies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

10. Children's Privacy

The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@phondo.ai.