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Phondo
Built for Home Services

An AI receptionist for plumbers, electricians, and tradies

Answer calls while you're on the job. Capture job details, handle emergency dispatch, and book appointments, without missing a beat.

Everything your home services practice needs

Pre-configured with industry-specific prompts, terminology, and workflows.

Job Detail Capture

Captures what's broken, the address, urgency level, and access instructions. All the details you need before rolling a truck.

Emergency Dispatch

Detects emergencies (burst pipes, power outages, gas leaks) and calls your mobile immediately with the job details.

Booking & Scheduling

Books jobs into your calendar around existing appointments, and confirms the arrival window with the customer on the call.

After-Hours Handling

Answers calls at 2am when a pipe bursts. Takes the details, assesses urgency, and either dispatches you or schedules for morning.

Quote Follow-Up

Takes down the job details when you can't pick up, so you have what you need to call back with a quote. Keeps the job alive instead of losing it to voicemail.

Service Area Awareness

Knows your service area and tells callers upfront whether you cover their suburb. No wasted trips or awkward callbacks.

The numbers speak for themselves

62%

of calls to trades go unanswered

$450

average revenue lost per missed service call

73%

of homeowners hire the first tradie who answers

24/7

emergency call handling: nights, weekends, holidays

Frequently asked questions

Common questions from home services professionals.

I'm on a job all day, so how do I know what calls came in?
Every call is logged with a full transcript, caller details, job description, and urgency level. You get an email notification for urgent calls and can review everything in your dashboard when you have a break. Think of it as a second pair of hands on the phone.
Can it tell the difference between an emergency and a routine job?
Yes. The AI is trained on trade-specific urgency signals: burst pipes, electrical faults, gas smells, no hot water. Emergencies get escalated immediately with a call transfer to your mobile. Routine jobs get booked into your next available slot.
What if a customer wants a quote over the phone?
The AI captures all the job details (what's broken, location, photos if they text them) and lets the caller know you'll follow up with a quote. It doesn't guess pricing; it gets you the information you need to quote accurately.
Does it work for a one-person operation or just big companies?
It's built for tradies and small crews. One-person operations are our sweet spot: you're the one who can't answer the phone because you're elbow-deep in a job. No minimum team size, no enterprise-only features.
Can I set different responses for business hours vs after hours?
Yes. You configure your business hours and the AI adjusts automatically. During hours, it books jobs and transfers urgent calls. After hours, it takes messages, handles genuine emergencies, and lets callers know when to expect a callback.

Stop losing jobs to missed calls

73% of homeowners hire the first tradie who answers the phone. Start your 30-day free trial and never miss a job again.